Privacy Policy

Last updated: March 1, 2026

Who We Are

Better Cleaning Company ("we," "us," or "our") operates the website bettercleaning.ca and provides residential cleaning services in Brampton, Ontario and surrounding areas. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you request a quote, book a cleaning, or contact us. This includes:

  • Contact information: your name, email address, phone number, and postal code
  • Home details: number of bedrooms, bathrooms, pet information, and cleaning preferences
  • Payment information: processed securely through our third-party payment processor (Stripe). We do not store your credit card details on our servers.
  • Communications: any messages you send us via email, phone, or our website

We also automatically collect certain technical information when you visit our website, including your IP address (used solely for spam prevention and rate limiting), browser type, and pages visited. We do not use tracking cookies for advertising purposes.

How We Use Your Information

We use the information we collect to:

  • Provide you with a quote and schedule cleaning services
  • Communicate with you about your bookings, including confirmation emails and SMS reminders
  • Process payments securely
  • Improve our services and website based on usage patterns (no personal data is shared)
  • Send occasional service-related updates (you can opt out at any time)
  • Comply with legal obligations

How We Share Your Information

We do not sell, trade, or rent your personal information. We may share limited information with:

  • Cleaning professionals: your name, address, and cleaning preferences so they can perform the service
  • Service providers: we use SendGrid (email), Twilio (SMS), Stripe (payments), and Supabase (secure database hosting) to operate our platform. These providers process data solely on our behalf and under contractual obligations.
  • Legal requirements: if required by law, court order, or governmental regulation

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS/TLS), secure database hosting with row-level security, and server-side input validation. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to have your data deleted, contact us and we will remove your information within 30 days, unless we are required by law to retain it.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for future communications

To exercise any of these rights, contact us at hello@bettercleaning.ca or call (647) 555-1234.

Cookies

Our website uses only essential cookies required for the site to function. We do not use advertising or third-party tracking cookies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: